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The Fluid Maturity Framework

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The Directors’ guide to leading digital transformation

Find out what good looks like for your company

We use this framework as a starting point with our clients. It informs our conversations and helps directors figure out what technology can do for their business. 

Whether you're looking at buying a CRM system, improving data reporting or increasing security, this is where to begin.

You can use it to benchmark your company’s maturity levels across systems, security, data and digitalisation. Take it to your leadership team for informed discussions on priorities for technology investment.


Read the guide, score your business,
set your targets. You've got this.

The framework covers:

  • Strategy, change delivery and governance
  • System capability and scalability
  • Business processes
  • Data, insight and integration
  • Cyber security and GDPR
  • Infrastructure, resilience and disaster recovery
  • Supplier capability and vendor management
  • Software development, IT policies, operations and support

What does good digital & IT look like in SME businesses?

The guide is written in plain English for non-technical directors and managers with responsibility for IT.

It’s aimed at SME businesses who either don’t have in-house IT or a limited department, who don’t have the budget of larger competitors and are looking for ways to extend and improve their existing technology


Know where you're at,
where you need to go,
and how to get there.

If you're unsure if your IT response is appropriate for your business then you will benefit from a review to provide you with a sense check of where you are in your maturity.

A review will help you understand if you are in the right place, where the gaps are, and what priorities you should focus on. It will give an insight into what skills sets and capabilities you need to get there, and how to maintain that level.

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